Class is now full!
Dispatcher Cannibalism ... Must We Eat Our Young?
POST CERTIFIED PLAN IV REIMBURSABLE
Date: |
Friday, March 19, 2010 |
Time: |
0800-1700hrs |
Host Agency: |
Santa Cruz Regional 911 |
Location: |
Santa Cruz Police Dept
Community Room
155 Center Street
Santa Cruz, CA 95060
MAP |
Synopsis: |
"Dispatcher Cannibalism, or Must We Eat Our Young?" is a class that tries to answer the mystery of perennially empty chairs in dispatch. Why does it seem to be so hard to get new recruits through training? Do we, in fact "Eat our Young?" If so, is that just the way it is? Is there anything that can be done to improve the "toxic center?" Case histories, spirited discussions on training and retention issues, with usable tools and philosophy to take "home." It is hoped that you come away from this training invigorated and prouder than ever of your chosen profession, because it is a great career.
Students do not need to bring anything but an open mind!
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Instructor: |
Joy Willis
 Communications Manager
SHASCOM
Joy began her communications career with Pacific Bell and AT&T in the San Francisco Bay Area. When she moved to Redding, California, a more rural area, Joy took a job as a dispatcher for the Shasta County Sheriff’s Department, became a supervisor there, then was hired as the support and training supervisor for the area’s new consolidated dispatch center, SHASCOM. She was promoted to SHASCOM Training Manager and Shasta County 9 -1-1 Coordinator, then to Operations Manager, and is currently SHASCOM's Interim Director. Joy is a founding member of Nor-Cal PSD, a dispatcher training organization, served three years on the California Emergency Services Advisory Board, is a tactical dispatcher, a CLETS trainer and is now on the Public Safety Dispatchers Advisory Council to POST. She loves to write about dispatching, train dispatchers, speak to citizen groups about dispatch/911 and just plain talk about dispatching. |
Cost: |
$25 for CAL-EDA members *
$50 for NON members
* This class may be used by qualifying members as a free class
POST CERTIFIED for CPT credit, as well as POST PLAN IV reimburseable
POST Control #9180-28010-09006 (POST Special Seminar) |
Hotel Options: |
Holiday Inn Express
1410 Ocean Street
Santa Cruz, CA 95060
Phone:
831-466-9100
MAP
Rates: Thursday night $99 and Friday $129
Best Western All Suite Inn
500 Ocean Street
Santa Cruz, California 95060-6602
Phone: 831/458-9898
MAP
Government rate is $84
Ask for Eugene Lee when booking
Bay Front Inn Santa Cruz
325 Pacific Ave.
Santa Cruz , Ca 95060
p: 831-423-8564
MAP
$59 plus tax for rooms with two Queen beds - and $49 plus tax for rooms with one Queen Bed
Mention CAL-EDA or California Emergency Dispatcher Association when making reservations.
DISCLAIMER: CAL-EDA does not endorse or recommend any specific hotel.
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If you have any questions about this class, feel free to contact:
Priscilla Gomez, CAL-EDA Training Director, by clicking here.
*** CAL-EDA will not refund money for class participants within 10 days of the class. Substitutions can be made for attendees, but no refunds will be issued.
CLASS IS NOW FULL!